Airbus
6 weeks residency where coached, mentored and applied Lean UX and design thinking practices in a complex DevOps team environtment.
Challenge
As part of a £1.5M+ digital transformation with Red Hat Open Innovation Lab, the customer provided data-as-a-service across finance, agriculture, education, and public services. However, managing diverse customer data created inefficiencies for both the product team and end users. The goal was to streamline processes, improve data flow, and enhance user experience across multiple products.
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My Role:
Lead Strategic UX Designer | Workshop Facilitator | Coach & Mentor
Provided expertise:
Design Strategy | Stakeholder Management | User Research | Lean UX & Design Thinking |
Rapid Prototyping | Usability Testing
My Process
DISCOVER
Researched different products, user needs, stakeholders mapping, and analysed data to uncover insights that shaped the project direction.
DEFINE
Synthesised research findings into personas, problem statements, and success criteria to align on user and business goals with the wider cross-functional team.
DEVELOP
Conducted workshop with the PM and engineers for ideation session. Generated paper prototype and hypothesis to test with the users. Iterated through prototyping and usability testing, validating assumptions and refining solutions based on real user feedback in Airbus base.
DELIVER
Evaluated final designs with users, measured impact, and iterated further to ensure a seamless and scalable design practices are applied across the wider Airbus product team.
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Outcome:
By embedding Lean UX principles and a user-centered approach, workflows improved, reduced inefficiencies, and enhanced product usability. The project led to faster decision-making, optimised search and data sharing reusable components supporting business capabilities along with hands on skills design with DevOps and design practices.
Metrics
“We’ve found that being more open and engaged brings increasing visibility in terms of what we’re doing, how we’re doing it, when we’re doing it, and importantly, why we’re doing it. It helps to change our thinking where we focus on our customers and build the right thing together. ”
Saul Davies - Head of Product Portfolio
