My Process
Let's identify solutions and set the design challenges together.
1.
DISCOVER
Learn, explore and analyse new opportunities together.
2.
DEFINE
Verify user requirements, propositions, solutions and set the design challenges together.
3.
DEVELOP
Opportunity to build, experiment, design and re-iterate for better user design decision.
4.
DELIVER
Evaluate designs with user feedback, iterate, measure and improve further.
About Me
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I am Product Design Lead with over ten years of extensive experience in developing and implementing effective customer experience solutions specifically within the financial sector. During my time at JP Morgan & Chase, Red Hat I have made significant contributions to design thinking and digital transformation initiatives. My efforts resulted in markedly improved complaint resolution rates, enhancing fraud decision making to complex internal tools which enhanced customer satisfaction, as well as substantial cost savings for the organisation.
My expertise lies in fostering collaboration among diverse teams, including product managers, analysts, business operations, engineers, content designers, and researchers. This multidisciplinary approach enables me to create innovative, user-centered designs that not only meet client needs but also enhance overall customer experiences.
I am particularly passionate about leveraging design strategies to optimize processes and drive efficiency across departments. Eager to expand my impact, I seek to apply my knowledge and experience in design and strategy to contribute to the development of an open, fair, and human-centered financial system.
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